Refund policy

Return and Refund Policy

All Sales Are Final

Due to the nature of our products such as sealed trading card packs, booster boxes, and collectible card inventory, all sales are final. We do not accept returns or offer refunds once an order has been placed and fulfilled.

Why we have this policy: Opening, resealing, or mishandling sealed products compromises their integrity and market value. To protect all collectors in our community, we cannot accept returned sealed product under any circumstances.

Exceptions: We will review claims on a case-by-case basis only for:

• Items that arrive visibly damaged due to shipping
• Incorrect items shipped (wrong product or variant)

To report an issue, contact us within 48 hours of delivery at Support@ballantynecardvault.com with your order number and photos of the item(s). We reserve the right to determine the appropriate resolution, which may include a replacement or store credit.

Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. To request a cancellation, contact us immediately at Support@ballantynecardvault.com with your order number. We process orders quickly, typically within 1 business day, so cancellation windows are limited.

Once an order has been processed or shipped, it cannot be cancelled and our standard no-return, no-refund policy applies.

Chargebacks & Disputes

By completing a purchase, you acknowledge and agree to this no-return, no-refund policy. We encourage all customers to review product details carefully before purchasing.